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Prices valid online | Free In-Store Pickup
Refund Policy
General conditions
For distance purchases (online and to be received at the address via courier), Portuguese law establishes a period of 14 days for the consumer (commonly known as the reflection period) after taking physical possession of the goods, during which he may return the article(s) without the need to indicate a reason. In cases of free Termination of Contract, the return shipping costs are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14 February.
Products with the order-to-order delivery type are not subject to exchanges or refunds since they are made to order after the customer's request, in accordance with the stipulations in paragraph 1 of article 4 of Decree-Law nº 24/2014 , of February 14th.
Capas & Capas accepts returns of new, complete products within the original order packaging. This package must not be damaged, altered or torn. Incomplete, damaged or used products are not accepted. In the event that we receive returns that do not comply with the above conditions, the customer will not be entitled to a refund and will be proposed to send this return together with the next order. If the customer refuses and intends to retrieve the item, he will have to schedule a collection of the items at our facilities and bear the corresponding charges.
How does the return and refund policy work?
Capas & Capas undertakes to analyze the articles within a maximum period of 5 working days from the date of receipt of the order in our warehouse.
- Refunds are made within a maximum period of 5 working days.
- The deadlines for refunds with the card payment method will depend on the financial institution of the card, normally being carried out within 3 business days.
Capas & Capas is not responsible for shipping costs, the cost of postage is the responsibility of the buyer and the return must be made through CTT and in the form of Registered Mail , and the customer must send the tracking number of the order by filling out the form .
Refunds can be requested within a maximum period of 14 days after the customer receives the order.
After requesting a refund, the customer has a period of 5 days to send the product through CTT and as Registered Mail, if the order is not sent within 5 days, the order will be denied.
The customer will be properly guided on how to send the item.
order cancellation
It is only possible to cancel an order if it is in pending status, which means that it has not yet been packed and has not left our warehouse. If you want to cancel an order, use the contact form.
Returns of orders/products
Returns of products will be made by the customer, who must use CTT and Registered Mail to deliver the return to us. You must complete the request form and follow the instructions indicated therein.
product exchanges We only exchange products that are in their original condition. These products must be new, complete, with no signs of use and with the original packaging in good condition.
ATTENTION:
- Under no circumstances should the product be sent to our address without first having completed the form and sent us the Nº. tracking to email: support@capasecapas.pt
- Under no circumstances will exchanges of covers with signs of use and/or dirt be accepted.
